Depending on the level of consciousness, there are different ways to handle difficult people.
Difficult people can be handled if you know to manage your attention and state. You can concentrate on the persons behavior and words or you can concentrate on the persons spiritual self, on Presence, on the spark of light within him or on the energy that is coming from you (rather than the energy, words and actions coming from the person). Such a shift in attention must be deliberate but it is the ultimate secret to handling difficult people.
By concentrating on the persons eternal spiritual self rather than the narcissistic ego-self, you not only change your own viewpoint but also radiate a different kind of appreciation that will be felt by the person. When forgiving the person you then do not excuse their behavior, words or actions but forgive them as a human being. Two people fighting is usually two hurt Egos interlocked in their mind-stories. For the fighting to stop, one of the people involved has to let go of their story, at least temporarily let go of "being right".
Another alternative is to concentrate on Presence. Rather than zooming in on the content of the conversation or on their face or on the content of the problem, you broaden your attention to include the context of the conversation the general air and aura of the surroundings, so that your attention is not zoomed but open. You can observe without fixation. This will immediately calm and clear the air.
Another way to handle difficult people is by looking what words, actions and emotions are coming from you and retrieving your attention on what is coming from them. The whole "difficulty" is created within you by you focusing too much on what is coming from them. But if you were to radiate higher energy (love, humor, enthusiasm, ease), their state would improve as well. Changing your reaction to a person literally changes the person. The method never fails and it is often amusing to see how well it works.
If a troublemaker enters your space it is in your power to do something about it, to change the atmosphere. You are not a victim of the whims of other peoples moods. Of course going an "eye for an eye" by giving other people back what they dumped on you is a higher level than being their victim. But there is a higher level than "eye for an eye": It's called Forgiving and then Shifting Attention. And sometimes it may be necessary to leave the room.
